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FlagHouse is part of School Specialty
FlagHouse, Inc., is now a subsidiary of School Specialty, LLC. FlagHouse is a trusted provider of equipment and programs for physical education, recreation, special needs therapy, and healthcare customers. It joins forces with School Specialty, a leading provider of learning environments and supplies for the PreK-12 education market, enabling us to offer:
- An even more comprehensive range of physical education and special needs solutions for schools
- A larger selection of recreation, special needs therapy, and healthcare products
- One-stop shopping of both company's offerings at a single convenient website*
- All with business-as-usual ordering and uninterrupted fulfillment of your existing orders from both companies
*FlagHouse products will be fully shoppable on SchoolSpecialty.com; expected availability May 2023.
Frequently Asked Questions
- Are FlagHouse and School Specialty now one company?
- Yes. School Specialty, LLC, a leading provider of learning environments and supplies for the preK-12 education market, has acquired FlagHouse, Inc. FlagHouse will now move forward as a subsidiary of School Specialty, LLC, continuing its role as a trusted provider of equipment and programs serving physical education, recreation, special needs therapy, and healthcare customers. And the FlagHouse subsidiary Rompa, Ltd. will keep offering its highly regarded Snoezelen brand of products for sensory rooms.
- Why have FlagHouse and School Specialty decided to come together?
- Our offerings fit so well together that we're excited to bring a wider selection of products to both companies' customers. School Specialty has long been a leading provider of learning environments and supplies for educators in grades PreK-12. FlagHouse, Inc. has been a trusted provider of equipment and programs serving physical education, recreation, special needs therapy, and healthcare customers. With this move, School Specialty will be more able to provide comprehensive physical education and special needs solutions to schools, expand its reach into non-education markets, and strengthen its presence in Canada. And FlagHouse customers will now have access to School Specialty's selection of over 100,000 products.
- Will you honor my contracted pricing with School Specialty/FlagHouse?
- Yes! If you are a School Specialty customer, contract pricing will apply to FlagHouse items where applicable when your order is placed with School Specialty. If your orders are placed through FlagHouse, current contract pricing will apply. School Specialty has a broad array of pricing programs for our customers' convenience, and within 60 to 90 days, FlagHouse customers will transition to those programs under one unified pricing structure.
- Will my FlagHouse invoicing or billing change now that School Specialty owns FlagHouse?
- For now, it's business as usual. For customers ordering from FlagHouse, invoicing and billing remain the same. Ultimately, FlagHouse orders will be fulfilled through School Specialty, and once that transition happens, all orders will be invoiced in a unified fashion with the School Specialty and FlagHouse brands visible on the invoice.
- As a FlagHouse customer, do I need to complete a new W9 tax identification form?
- No, you're good. When ordering from FlagHouse, the tax identification number remains the same as it has been. If you order from School Specialty and do not have its W9 form, you can get it directly from School Specialty just by asking for it, or you can download it here.
- I'm a FlagHouse customer. How do I place an order for School Specialty products?
- If you're a FlagHouse customer who wants to buy School Specialty products, tell us the School Specialty products you are interested in. We will get you a quote and set you up in the School Specialty system. Eventually your FlagHouse account will be transitioned into the School Specialty system, where all your orders and invoices will be processed. We will clearly communicate to you when that happens. If you have questions about ordering School Specialty products, feel free to call us at:
- US School Specialty Customer Care 1-888-388-3224
- Canada School Specialty Customer Care 1-866-519-2816
- I'm a School Specialty customer. How do I place an order for FlagHouse products?
- Tell us the FlagHouse products you are interested in, and we will get you a quote. Call us at:
- US School Specialty Customer Care 1-888-388-3224
- Canada School Specialty Customer Care 1-866-519-2816
- Now that School Specialty owns FlagHouse, can I still place international orders with FlagHouse?
- Yes, you can continue to place International orders. If you already have a freight forwarder/carrier, please provide us with their information. If you don't, no problem — School Specialty works with MyUS.com to offer you convenient international shipping. Sign up for a MyUS.com account and you'll receive your very own MyUS.com address to use at checkout. MyUS will receive packages on your behalf, then ship your order overseas. If you need help, we can put you in touch with School Specialty's International Customer Care agent for further assistance.
- Contact International Customer Care for further information:
- Phone: 1-419-589-1425
- Email: InternationalTeamCC@SchoolSpecialty.com
- If I need help or have questions, who do I talk to? Can I still contact my same sales or customer care representative?
- Yes, continue to contact your current sales or customer care representative.
- How are payments received?
- Parents order online with a credit card or via order form and check. Online orders process payment immediately. The balance of any paper orders is due 10 days after delivery. Paper orders and checks only apply to our School Delivery Program.
- Will delivery dates change with this new partnership?
- We expect no change. FlagHouse is now operating under the School Specialty umbrella and will relocate its fulfillment center operations to School Specialty’s facilities in Ohio and Wisconsin. Your customer experience should remain smooth and seamless all through this transition.
- Are FlagHouse’s shipping policies changing?
- Yes. Now that items are being fulfilled through School Specialty, FlagHouse orders will follow School Specialty’s shipping policy. Please visit our website for shipping details at select.schoolspecialty.com/er-shipping-policy